- Orders can be placed at anytime, however orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent out the following day.
- Orders placed on the weekend, will be sent out the following Monday
- Visit the “Products” page and review our products by clicking the product title.
- Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the weight/flavour of the product; then “ADD TO CART”.
- Click the “CART” or “VIEW CART” when you are done and review your order.
- Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
- Click “PROCEED TO CHECKOUT” when ready.
- Review your billing details, shipping details and order details.
- Before placing your order. You need to read and accept our terms & conditions.
- Choose “PLACE ORDER” when you are done; if your purchase fails, you may need to setup an ACCOUNT before you can order products.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- Send your E-Transfer and make sure it was processed. We will then process and ship your order.
Sorry, we only ship to Canadian addresses.
We do not have a minimum order, however orders less than $150 will be charged a flat rate of $15 for shipping.
Double check your email was inputted correctly then check your junk folder.
All consumable purchases are final, no refunds or exchanges. Non-consumable related issues will be looked at case by case.
You earn 1 point for every dollar you spend. 100 points can be redeemed for $5 credit towards your next order. Points are credited to your account once your order is marked as complete. Points expires 180 days from the day they are earned.
Get $20 bonus credit instantly for every successful referral. Simply visit your dashboard page after you sign in, copy & paste your unique referral link. Share your referral link with friends & family via e-mail, Twitter, Facebook, Instagram, or whatever you prefer. You will automatically be credited $20 bonus when they make a purchase over $99 (not including shipping). The more you share, the more you earn!
- Register for online banking with your bank. This can be done online, or if you need assistance call your branch directly.
- Locate the E-Transfers section in online banking.
- Add our email provided along with the total amount shown on the invoice
- We will provide you with a secret word for the transfer, The secret word and instructions will be given once you have checked out. Please read carefully.
Currently we only accept Email Transfers, Please follow the instructions above, or contact your banking branch directly for further assistance.
Taxes are already included in our prices!
Orders over $150 qualify for free shipping, otherwise shipping charges have a flat rate of $15.
Once you have submitted the E-Transfer, we have to wait for the E-Transfer to arrive to us. Your order will be marked off as “Processing” until the payment clears.
Note: E-Transfers are not instant and can take up to 1 hour.
Once you have made an order and the payment has been processed, your package will be sent out for delivery. Orders placed before 1PM PST, typically will be sent out same day, orders placed after 1PM PST will be sent the following day. Once Canada Post has scanned the package, we will provide you with your tracking in an email.
It can take up to 24 hours for tracking numbers to be updated with Canada Post. If after 24 hours and the tracking still does not work, feel free to contact us at (our email).
- If your package does not arrive by expected Canada Post stated delivery date, contact us through email
- We will then file an trace with Canada Post in an attempt to locate your package
- Once a trace has been filed it may take anywhere up to 5 business days, if the trace is successful the package will be enroute to you. However if the package cannot be located, we will send you a 1x replacement of up to $1000.
- We cannot issue refunds due to the lateness of the package as that is solely due to Canada Post and is not within our control.
- We are not responsible for lost or stolen packages once Canada Post marks the tracking “Delivered”.
- There could be a number of reasons, Canada Post could have entered the wrong postal code as they see a significant amount of packages everyday
The information you provided us was incorrect, please double check your shipping information and make sure that the information provided is correct.
- This may cause a delay in an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address)
Signature is an extra precaution to make sure that the receiver of the package is inded you. If you require a signature please leave a note during the checkout process.